Welcome to AA Figures! These Terms & Conditions outline the rules and regulations for using our website and services. By accessing or making a purchase from our website, you agree to these terms.
1. General Information
- This website is operated by AA Figures. Throughout the site, the terms “we”, “us”, and “our” refer to AA Figures.
- By visiting our site or purchasing from us, you agree to be bound by the following terms, including our Privacy Policy, Refund Policy, and any other policies posted on our website.
2. Products & Orders
- All products listed on our website are authentic anime figures and statues from licensed manufacturers.
- Product images are for reference only. Final products may have slight differences due to mass production.
- All pre-order items have estimated release dates, which are subject to delays from manufacturers.
- Orders will only be shipped once FULL PAYMENT + SHIPPING FEE is completed.
3. Pre-Order Policy
- Pre-orders require a non-refundable deposit or full payment (depending on the product).
- Cancellation for pre-orders is allowed before shipment with a full refund.
- Pre-orders cannot be canceled once the item is shipped out or processed by the supplier.
4. Payment
- We accept Visa, Master Card, Affrim, AfterPay
- All payments must be made in full before shipment.
5. Shipping & Delivery
- Shipping fees will be charged separately once the order is ready.
- We ship worldwide with trusted courier services.
- Shipping times may vary depending on the destination and customs clearance.
- AA Figures is not responsible for delays caused by the courier or customs.
6. Cancellation & Refunds
- Orders can be canceled anytime before shipment for a full refund.
- Refunds will not be issued once the package arrives.
- We offer a 7-day window return & refund policy if the item arrives damaged or defective (based on our Refund Policy).
7. Return & Exchange Policy
- Only damaged or defective items are eligible for returns or exchanges.
- Customers must report any issues within 7 days from the arrival date.
- Return shipping costs will be partially covered by AA Figures depending on the situation and negotiation.
8. Pricing & Taxes
- All prices listed are in USD and exclude shipping fees.
- Customers are responsible for any import duties, taxes, or customs fees applied by their country.
9. Intellectual Property
All content on this website, including logos, text, and custom designs, is the property of AA Figures and may not be used without permission.
Product images and promotional materials may include images sourced from the official manufacturers or the internet for reference purposes only. All rights belong to their respective owners. If you believe any image on our website violates copyright, please contact us, and we will take action immediately.
10. Limitation of Liability
AA Figures is not responsible for any damages, delays, or losses caused by third-party courier services or customs.
11. Changes to Terms & Conditions
We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Any changes will be posted on this page with the updated effective date.
12. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
📧 Email: support@aafigure.com
Instagram/Facebook: @AAFigures
