At AA Figures, customer satisfaction is our top priority. We are committed to delivering high-quality anime and manga figures, ensuring every purchase is smooth, secure, and worry-free.
100% Satisfaction Guarantee
We promise to deliver your package — Guaranteed.
If your package does not arrive, we offer a 100% full refund until the package reaches your hands.
Your trust is important to us, and we will stand behind every order from the moment you place it until it’s safely delivered.
Order Cancellation Policy
- You can cancel your order anytime before shipment for a full refund — no questions asked.
- Cancelation is no longer possible once the package is shipped, but we still offer after-sales services.
Return & Refund Policy
If your figure arrives damaged, broken, or defective, we offer a 7-day window from the arrival date to request a return or refund.
✅ Eligible reasons for return:
- Broken or damaged during shipping
- Manufacturing defects
❌ Non-eligible reasons:
- Change of mind
- Minor paint imperfections due to mass production
- Damage caused by customer mishandling
Return Shipping Fee Policy
- Depending on the situation and negotiation, AA Figures will cover half of the return shipping fee if the item is damaged or defective.
- Both sides will share the shipping cost to provide a fair solution for our customers.
How to Request a Return/Refund
- Contact us at [refund@aafigure.com] within 7 days of receiving your package.
- Provide your Order Number and Clear Photos or Videos of the damaged product.
- Our team will review your request within 48 hours.
- If approved, we will guide you on how to return the product and issue your refund or replacement.
Important Notes
- All returns must include the original packaging, figure, and accessories.
- Refunds will be processed back to your original payment method within 3-7 business days after we receive the returned product.
- Returns requested after the 7-day window will not be accepted.
Contact Us
If you have any questions or need help with your order, feel free to contact us:
📧 Email: support@aafigure.com
📱 Instagram/Facebook: @AAFigures
Thank you for shopping with AA Figures!
We appreciate your trust and support in bringing your favorite anime characters to life!
